Westgate Resorts, a leading player in the hospitality industry, has established a reputation for providing exceptional vacation experiences. A significant part of this reputation is built upon their ratings – a numerical representation of guest satisfaction and service quality. However, many may wonder how Westgate Resorts’ ratings are actually calculated.
The process begins with the most basic yet crucial aspect: guest feedback. After each stay, guests are encouraged to rate their experience based on various factors such as cleanliness, amenities, staff service quality, location and overall value for money. This feedback is collected through multiple channels including online surveys and review platforms like TripAdvisor.
Each category is rated on a scale typically ranging from one to five or one to ten. The higher the number, the better the guest’s experience in that particular area. These individual category scores are then averaged to come up with an overall rating for each resort.
Apart from guest reviews and Westgate ratings Resorts also considers professional evaluations conducted by travel experts and industry insiders. These professionals visit resorts incognito to assess them based on set criteria which include infrastructure quality, ambiance and atmosphere among others.
Furthermore, Westgate Resorts also takes into account awards received from recognized bodies within the hospitality industry. Accolades like AAA’s Four Diamond Award not only boost a resort’s rating but also serve as an affirmation of its commitment towards maintaining high standards of service.
It’s important to note that these ratings aren’t static; they’re continuously updated to reflect recent feedbacks and reviews thereby ensuring accuracy at all times. In addition to providing potential guests with valuable information about what they can expect when booking their stay at one of Westgate’s properties; these ratings also serve as an internal tool for performance evaluation helping identify areas where improvements can be made.
Moreover, while calculating these ratings every effort is made towards ensuring fairness and objectivity; negative reviews aren’t simply discarded but rather viewed as opportunities for improvement – serving as catalysts for change aimed at enhancing the overall guest experience.
In conclusion, Westgate Resorts’ ratings are a result of meticulous calculation and careful consideration of various factors. These numbers represent more than just figures; they embody the company’s commitment to excellence and its relentless pursuit towards providing guests with unforgettable vacation experiences. By understanding how these ratings are calculated, one can truly appreciate what each number signifies in terms of service quality, customer satisfaction and overall resort experience.
